ACCOUNT
1) I can't log into my account because I can't remember my password.
Click on the "Forgot Password" option. If this button does not work, email us at contact@slotmarket.pl.
2. I am trying to register, but when I enter my email address, it displays the message: The email address you entered is already taken.
This message indicates that you have already registered an account on SlotMarket.com with this e-mail address. In this case please choose "login" instead of "register".
3. I am not from Poland and I have not been assigned a PESEL number. How can I pass the registration form?
You must choose a citizenship other than Polish, the system will allow you to go through the form without entering your PESEL number.
4.Can I create an account without being 18 years old?
Yes, for some competitions you can register without being 18 years old.
5.I can't enter my phone number.
Phone number must be entered in two fields. In the first field type the prefix EXT (for Polish numbers it is 48) and in the second field type your phone number.
6. I misspelled my email address / name etc.
Please write to faktury@slotmarket.pl to correct it.
7.I have given wrong delivery address.
To change address please write to contact@slotmarket.pl, because it has to be changed in event registration.
INVOICES
1.I would like to receive invoice, how to do it?
In the last step of the registration you have to check the box "I would like to receive an invoice" and enter the data for the invoice. The invoice will be sent to your e-mail.
2. I have not indicated at the registration that I want to receive an invoice - what now?
We issue invoices to the company only during the registration. If you did not select this field, we can only issue an invoice to a natural person. In this case please contact us at faktury@slotmarket.pl.
3.My invoice is incorrect, I need a correction.
Please contact us at faktury@slotmarket.pl.
REGISTRATION
1.How can I pay for participation in the competition?
The fee should be paid through DotPay system, to which you will be redirected after completing and approving the registration form.
2. I started to fill in the form but I stopped in the middle. How can I complete the registration?
If the application is not completed with payment, it is not taken into account. You have to log in to your SlotMarket.com account (it was created during previous registration attempt) and go through the registration form once again.
3. Can I register my child/friend for the competition from my account?
Yes. Just remember that data of the account owner are automatically imported to the form and during the registration you have to delete them and enter data of the registered person. Otherwise you will register yourself.
4. I do not remember if I have paid for the race. How can I check if I am already on the list?
After logging in to SlotMarket.pl, select the Registation History tab. Here you will find your paid entries. When the status "Registered" is displayed next to the entry, it is correctly registered for the event. In case of "Cancelled" status your entry fee was not credited, if you want to clarify the situation write to contact@slotmarket.pl.
5. I have two statuses - "Cancelled" and "Registered", am I correctly registered for the competition?
The registration that has a record "Registered" is always valid.
6. I have been charged money from my account and my status is "Cancelled".
The fee has probably not been credited by DotPay and your money will return to your account within 5 business days. If the money is not returned to your account, please contact contact@slotmarket.pl.
7. I do not receive e-mails from SlotMarket.pl
First of all, check if emails do not fall into SPAM or Offers folder. Also add contact@slotmarket.pl to your trusted contacts.
8. How can I transfer my entry fee to another person?
If the event organiser agrees to the transfer, follow the instructions.
EVENTS
1.Where can I find the start list?
If the organizer provides such a list it is available on the event website or in the download section of SlotMarket.com.
2) Where can I find information about competitions?
All information can be found on the official competition website.
3. I have a question about event.
First of all, check if the answer to your question is on the event page or regulations. You can find it by entering the event you are interested in, then click on "Downloads".
4.I take part in virtual event - I didn't receive my application code.
First of all, check in your SPAM mail and the Offers tab. If you still can't find your code please contact us at contact@slotmarket.pl.
5. I have entered wrong t-shirt size.
Write to us at contact@slotmarket.pl and we will change it in the system and notify the organizer.
6. I want to register a group of players - how to do it.
Group registrations are accepted via e-mail address faktury@slotmarket.pl. Payment for group entries will be made to the Organizer's bank account on the basis of a Pro-Forma document. Pro-Forma document is issued for the start of at least five participants (it is not possible to obtain a Pro-Forma for the start of a group of up to four people or for an individual start). Group registrations are accepted until 30 days before closing of the registration form. In order to receive Pro-Forma document, please send: invoice data and number of participants to faktury@slotmarket.pl. After payment for the Pro-Forma document, registration codes will be sent, offsetting the participation fee.
Registration codes are valid for 14 days, counting from the day of receiving them. Persons registering by using the codes are required to complete the Event Registration Form available on SlotMarekt.pl and enter the code in the last step of registration. Persons who do not register with the code will not be admitted to the Event.
7. I want to resign from the competition.
In order to do so, please read the regulations of the event.
8. My discount code is not working.
Check if you don't add extra spaces before or after the code, enter the code using the version of the page on your computer or laptop, if it helps - rewrite the code manually.
EXTRA SERVICES
1. How to purchase additional services?
Log in to your account, then go to the "Events" tab and select the event you are interested in. Then go to the "Services" tab in your event profile.
2. I would like to extend my hotel reservation by e.g. one day.
Contact the organizer of the event.
3. Where can I find the General Insurance Conditions?
General Terms and Conditions for the "Cancellation Insurance" can be found on the website under this link. You can find the general insurance conditions for the accident insurance at website
OTHER
1.I am an event organizer and I would like registration for my event to be done through SlotMarket.pl.Contact with sales@slotmarket.pl.
Contact with sales@slotmarket.pl.
